Our address is 5005 Victory Blvd, Suite A3, Yorktown, VA 23693.
HOW TO CONTACT Angelic Threads: If you have questions or would like to contact Angelic Threads, PLEASE send an email to [email protected]. Our business page auto responds to you to shoot us an email. Please do that as our messages on the biz page get hidden! I will respond to you within 48 hours, Monday - Friday! You can also call the boutique at 757-527-2960 during open hours!
▪️ LOCAL PICK-UP: Come pick up your online orders in the boutique Monday-Sunday during open hours. You can pick-up the same day! If you would like to pick-up your order curbside call 757-527-2960 and we can bring your order out to you.
▪️ SHIPPING: We ship Monday-Saturday! We will email tracking as it’s sent out! If you purchase an item online after 2pm on Saturday, it will not be shipped until we open Monday. If you ever want to contact us about pick-ups, please email [email protected].
▪️ HOLDING ITEMS: We DO NOT HOLD ITEMS without payment for over 24 hours and we do not have a layaway program. This is why it is very important to purchase your goodies online when you see it... items sell out fast!
▪️ EXCHANGES/RETURNS: Please EMAIL LTB with the subject “Returns” to [email protected] within 7 days of receiving your item(s) to begin the return process. If shipping back a return, we cannot hold any items until we receive your item. At that point, we can see if the size requested for an exchange is available. We do not honor returns after 7 days have passed. Please respect our policy and do not ask after this time period has passed.
▪️ DAMAGES: Things happen... Dependant on the situation, we can exchange items if damaged within 30 days of purchase. If after 30 days, we can no longer accept the item and no credit can be given. Please email us at [email protected] (not via PM) if you have a damaged item. We try to check each item, but some do get missed. We do reserve the right to decline in any situation we feel is unfair.
▪️ Kinda Common Sense: If you purchase an item and walk out wearing it. Returning/Exchanging is voided the second you walk out of the door. At this point, the tags are off and the item cannot be resold.
▪️ SHIPPING: $7.95 FLAT RATE SHIPPING, this is subject to rise as postage increases. FREE SHIPPING on all orders over $150!
▪️ SHOPLIFTERS WILL BE PROSECUTED!
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